NETCC Annual Report 2024

The New Energy Tech Consumer Code (NETCC) Annual Report for 2024 is now available to download. The report contains an overview of the program’s performance and effectiveness including details on applications, complaints and compliance activities as well as key activities.

Key activities in 2024

Since its launch in February 2023, the program has continued to evolve and expand, reflecting the industry's dedication to maintaining high standards amid rapid technological and regulatory developments. In 2024, key activities included:

• a review of the Code conducted in collaboration with industry stakeholders to address administrative gaps
• the introduction of new NETCC-approved finance providers to ensure that consumers have access to transparent and flexible payment options
• compliance audits were launched to proactively reinforce adherence to the Code
• additional support for providers to develop their processes and become Signatories.

Developments for 2025

Into 2025, we will continue to develop the program by:

• preparing for the re-authorisation of the revised Code by the Australian Competition and Consumer Commission (ACCC) under the Competition and Consumer Act 2010 (Cth).
• continuing to work with key industry, consumer, policy and government stakeholders towards the inclusion of other new energy tech
• working closely with dispute resolution bodies to create a framework that ensures clear pathways for new energy tech consumers to escalate complaints that are not resolved directly by providers.

If you have any questions about the report or the NETCC contact us at [email protected]. More compliance data can be found in our monthly and quarterly compliance reports.

View the report