In order to help raise industry standards and give consumers the confidence to purchase new energy tech, ensuring Approved Sellers continue to comply with the NETCC is critical. The Administrator and Code Monitoring and Compliance Panel are responsible for monitoring compliance with the NETCC. Details of this monitoring and its outcomes will be published in the coming months.
In the first few months following the launch of the NETCC program, retailers will be supported to understand and enact their obligations under the NETCC.
Find out more about our complaints procedures below.
If an Approved Seller is doing the wrong thing, we want to hear about it. Follow these steps if you have an issue with a retailer.
If we receive a complaint against an Approved Seller, we will conduct our investigations in accordance with our NETCC Complaints Policy and NETCC Complaints Procedure. Find out more on the links below.
If we investigate a complaint and find a breach of the NETCC we will act against the Approved Seller. There are different compliance actions for minor and major breaches. Find out what we consider a minor or major breach of the NETCC here.
In order to help raise standards in the new energy tech sector, the Administrator will provide regular updates on the number of applications received, approved or rejected, as well as information on breaches by Approved Sellers and any suspensions.
View our Complaints Procedure