Approved Seller and consumers

About the New Energy Tech Consumer Code program

Setting consumer protection standards for solar, batteries, EV chargers & more


To raise standards of consumer protection, strengthen consumer confidence, and encourage innovation and choice for consumers.

The NETCC standards and the Approved Seller badge

The NETCC & Approved Sellers

The New Energy Tech Consumer Code (NETCC) is a set of standards designed to protect consumers when purchasing new energy tech.

To become a New Energy Tech Approved Seller, a provider must demonstrate it meets the requirements of the NETCC and is committed to ongoing compliance with its standards.

To maintain the integrity of the program, Approved Sellers may be audited to ensure their practices adhere to the NETCC, and customer complaints of alleged non-compliance will be investigated.

Know your consumer rights

In recognition of the program's benefits, the NETCC has been granted authorisation by the Australian Competition and Consumer Commission (ACCC).

Consumer protection standards throughout the customer journey.

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Sales and marketing

Honest, accurate, clear and fair sales practices. No pressure-selling.

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Quotes & contracts

Clear, comprehensive quotes and contracts that meet your needs with no hidden costs.

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Delivery & installation

Services delivered safely, on time and with clear information on activation and use.

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Warranties & support

Complaints dealt with promptly, issues fixed and warranties honoured.

The NETCC organogram

Who looks after the NETCC program?

The NETCC program is governed by peak industry and consumer bodies, administered by the Clean Energy Council and reviewed by industry and consumer experts.

Find out more
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Search hundreds of Approved Sellers across Australia offering solar, battery storage and more.

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