Approved Seller and consumers

About the New Energy Tech Consumer Code program

Setting consumer protection standards for solar, batteries, EV chargers & more

OUR MISSION

To raise standards of consumer protection, strengthen consumer confidence, and encourage innovation and choice for consumers.

The NETCC program will launch in February 2023.

The NETCC standards and the Approved Seller badge

The NETCC & Approved Sellers

The New Energy Tech Consumer Code (NETCC) is a set of standards designed to protect consumers when purchasing new energy tech.

To become a New Energy Tech Approved Seller, a provider must demonstrate it meets the requirements of the NETCC and is committed to complying with its standards. It must show it produces fair and honest quotes for example, and honour warranties.

Approved Sellers will be audited to ensure their practices adhere to the NETCC, and customer complaints of alleged non-compliance will be investigated.

Know your consumer rights

In recognition of the program's benefits, the NETCC has been granted authorisation by the Australian Competition and Consumer Commission (ACCC).

Consumer protection standards throughout the customer journey.

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Sales and marketing

Honest, accurate, clear and fair sales practices. No pressure-selling.

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Quotes & contracts

Clear, comprehensive quotes and contracts that meet your needs with no hidden costs.

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Delivery & installation

Services delivered safely on time and with clear information on activation and use.

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Warranties & support

Complaints dealt with promptly, issues fixed and warranties honoured

The NETCC organogram

Who looks after the NETCC program?

The NETCC program is governed by peak industry and consumer bodies, administered by the Clean Energy Council and reviewed by industry and consumer experts.

Find out more