The NETCC program will launch in February 2023.
The New Energy Tech Consumer Code (NETCC) is a set of standards designed to protect consumers when purchasing new energy tech.
To become a New Energy Tech Approved Seller, a provider must demonstrate it meets the requirements of the NETCC and is committed to complying with its standards. It must show it produces fair and honest quotes for example, and honour warranties.
Approved Sellers will be audited to ensure their practices adhere to the NETCC, and customer complaints of alleged non-compliance will be investigated.
In recognition of the program's benefits, the NETCC has been granted authorisation by the Australian Competition and Consumer Commission (ACCC).
Sales and marketing
Honest, accurate, clear and fair sales practices. No pressure-selling.
Quotes & contracts
Clear, comprehensive quotes and contracts that meet your needs with no hidden costs.
Delivery & installation
Services delivered safely on time and with clear information on activation and use.
Warranties & support
Complaints dealt with promptly, issues fixed and warranties honoured
The NETCC program is governed by peak industry and consumer bodies, administered by the Clean Energy Council and reviewed by industry and consumer experts.