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The New Energy Tech Consumer Code is coming

From February 2023 there will be new consumer protection standards for solar, battery storage, EV chargers and more.

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The New Energy Tech Consumer Code (NETCC) program will set consumer protection standards for solar, battery storage, EV chargers and more.

The NETCC standards

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Designed by peak industry and consumer bodies

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Authorised by the ACCC

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Standards for the complete customer journey

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What is new energy tech?

From solar panels and electric vehicle chargers to microgrids and biogenerators, new energy tech is helping everyday Australians use clean, affordable, local energy.

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Standards for the whole journey

Consumer protection standards for the whole customer journey

All New Energy Tech Approved Sellers will commit to ensuring customers get fair and quality service when purchasing new energy tech.

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Sales & marketing

Honest, accurate, clear and fair sales practices. No pressure-selling.

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Quotes & contracts

Clear, comprehensive quotes and contracts that meet your needs with no hidden costs.

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Delivery & installation

Services delivered safely on time and with clear information on activation and use.

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Warranties & support

Complaints dealt with promptly, issues fixed and warranties honoured.

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Becoming an Approved Seller

The NETCC program will be open for applications from February 2023. At that time businesses can demonstrate they meet the NETCC standards and become New Energy Tech Approved Sellers. Existing participants of the Approved Solar Retailers program will also become Approved Sellers.

Find out more about what the program can do for your business and how to apply here.

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