Compliance activity

The New Energy Tech Consumer Code (NETCC) Administrator protects the integrity of the program and consumers through three actions:

  • Rejecting applications from retailers that do not meet the NETCC requirements
  • Investigating complaints against Approved Sellers and sanctioning those found in breach of the NETCC. Where serious, repeated or wilful violation of the NETCC are identified Approved Sellers may be suspended, cancelled or removed.
  • Conducting compliance audits of Approved Sellers to assess compliance of their sales activities.

Please note that data on this page and in the monthly reports below includes complaints relating to the Approved Solar Retailer program for the period February to June 2023. Data in the more detailed quarterly reports relates to the NETCC program only. You can also view compliance reports for the previous Approved Solar Retailer program here.

Key program statistics since launch

1 February 2023 to 31 December 2023 or *as of 31 December 2023

1,572*

412

8%

APPROVED SELLERSAPPLICATIONSAPPLICATIONS
REJECTED

262

273

65

COMPLAINTS RECEIVEDCOMPLAINTS CLOSEDCOMPLIANCE ACTIONS

Note there are more complaints closed than received because this number includes complaints resolved from the previous Approved Solar Retailer program.

Reports

The following reports are a summary of compliance activity since the NETCC program launched in February 2023. Because there is an overlap in compliance duties with the previous Approved Solar Retailer program statistics from both programs are included until July 2023.

Quarterly compliance reports

Applications

Monthly applications received and rejected February to December 2023

Complaints

Please note: The number of complaints received between February 2023 and May 2023 includes complaints received for the Approved Solar Retailer (ASR) program and the New Energy Tech Consumer Code (NETCC) program. The number of complaints received from June 2023 are only for the NETCC program.

Monthly complaints received and closed February to December 2023

Note there are more complaints closed than received because this number includes complaints resolved from the previous Approved Solar Retailer program.

Breakdown of closed case outcomes February to December 2023

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'. No response refers to the complainant not responding to our queries. Out of Jurisdiction occurs when the incident took place prior to the Retailer becoming a Signatory.

Breaches

All Approved Sellers have committed to complying with the New Energy Tech Consumer Code (NETCC). All potential breaches of this Code are investigated and action may be taken where there is any failure by an Approved Seller to meet its obligations.

Further information about the complaints procedures can be found here.

The following information is a summary of complaints and breaches related to Approved Sellers, and actions that have been taken.

Current suspensions

Signatories that are suspended are not permitted to promote themselves as Approved Sellers, use the NETCC Approved Seller brand mark or utilise any of the benefits of being approved until remedial action imposed by the Code Administrator have been satisfactorily completed.

Company Name Company Reason Code Section Breach Level Start Date
Sun Masters PTY LTD

Sun Masters

Misrepresenting association with government and falsely claiming to be part of a government scheme. Advertising and promotion Major 15 November 2023
Failing to ensure the safety of consumer personal information. Legal and privacy obligations Major
Failing to comply with the Code. Compliance with the Code Major
Failing to take responsibility for the conduct of employees' conduct with the Code. Compliance with the Code Major

Expulsions

Company Name Company Reason Code Section Breach Level Start Date
The Trustee for RVB Solar Unit Trust RVB Solar Failing to comply with all local, state and federal legislation, relevant Accreditation Guidelines, and regulations. Legal and privacy obligations Major 7
September 2023
Failing to demonstrate the responsibility required to ensure compliance with the NETCC by employees, contractors, agents, representatives or any other individuals or businesses acting on the company's behalf. Compliance with the Code Major

Healthcare With Care Pty Ltd

Center Solar

Failing to ensure the safety of consumer personal information.

Legal and privacy obligations

Major

6 February 2024

Failing to comply with the Code.

Compliance with the Code

Major

Failing to take responsibility for the conduct of employees' conduct with the Code.

Compliance with the Code

Major