Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
We may collect the following types of personal information:
Where necessary for a specific purpose, we may also collect:
We collect these types of personal information directly from you. We may collect this information when you:
Telephone calls that you make to some or all of the telephone numbers or extensions that we use in our business (such as the telephone advice services that we provide) may be recorded. You will be notified if a telephone call that you make to us will be recorded. We may collect any personal information that you provide in the course of any such recorded telephone conversations.
We may collect, hold, use and disclose your personal information for the following purposes:
We may send you direct marketing communications and information about our campaigns and future events. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt out of receiving marketing materials from us by contacting us at [email protected] or by using the opt-out facilities provided in our communications (such as an unsubscribe link) or, if you are a member, by logging into the member area of our website and changing your subscription options under Update my profile.
We do not provide mailing lists to outside organisations for marketing purposes. When you send an email through our website, such as to a newspaper or member of Parliament, the email will include your email address and full name. When you sign a petition, we will publish your name, city/suburb and state, but not your email or physical address.
We store some of the personal information that we collect in our customer relationship management system, which is provided to us by Salesforce and is hosted in Japan. We disclose this personal information to Salesforce in Japan in order for Salesforce to provide us with their customer relationship management system and related services.
Except as set out above, we do not disclose personal information outside Australia.
All personal information is held under secure conditions with access restricted to authorised staff only. The NETCC website uses secure server software (SSL) that is the industry standard and among the best software available. It encrypts all of your personal information, including your, name and contact details, so that it cannot be read as the information travels over the Internet.
When our campaign has finished, all of the personal information collected through it will be used to keep you updated on the Clean Energy Council's ongoing work. Please note that we may monitor and/or keep records of e-mail communications which you send us or phone conversations in the interests of our business.
We also transmit website traffic data to Google Analytics who provide us with reports on how our webpage is accessed and Facebook, Google and other third parties for marketing services. By using our website you consent to this data being provided to these third parties.
You can access the personal information we hold about you by contacting us at [email protected] Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, please contact us at [email protected] Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
You can contact our Privacy Officer as follows:
E-mail: [email protected]
Call: 03 9929 4100
Post: New Energy Tech Consumer Code, Level 15, 222 Exhibition Street, Melbourne VIC, 3000, Australia