To ensure the NETCC program continues to respond the needs of industry and consumers, the program is overseen by a number of organisations. Find out more about how the NETCC program is governed below.
Peak industry and consumer bodies
The NETCC program is overseen by representatives from peak industry and consumer bodies, collectively known as the NETCC Council.
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Peak industry and consumer bodies
The Australian Energy Council represents major electricity and downstream natural gas businesses that collectively provide gas and electricity to more than 10 million Australian homes and businesses.
The Clean Energy Council is the peak body for the clean energy industry in Australia. They are a not-for-profit, membership-based organisation, representing and working with Australia's leading renewable energy and energy storage businesses, as well as rooftop solar installers, to further the development of clean energy in Australia.
The CEC also has been appointed as the Administrator and Steward of the NETCC.
The Consumer Action Law Centre is a campaign-focused consumer advocacy organisation that offers free legal services to vulnerable and disadvantaged consumers and financial counselling for Victorians experiencing financial difficulty. They are also an influential policy and research body.
Energy Consumers Australia is the independent, national voice for residential and small business energy consumers. They work to ensure consumers have their values, expectations and needs met through a modern, flexible and resilient energy system.
Energy Networks Australia is the national industry body representing Australia’s electricity transmission and distribution and gas distribution networks.
Renew is a national, not-for-profit organisation that inspires, enables and advocates for people to live sustainably in their homes and communities.
The Smart Energy Council were part of the NETCC Council until their resignation in July 2022
The Clean Energy Council
The Clean Energy Council (CEC) has been appointed by the NETCC Council as the Administrator and Steward of the NETCC program. As the Administrator, the CEC is responsible for the day-to-day operations of the NETCC program.
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The Clean Energy Council
The Clean Energy Council is the peak body for the clean energy industry in Australia. They are a not-for-profit, membership-based organisation, representing and working with Australia's leading renewable energy and energy storage businesses, as well as rooftop solar installers, to further the development of clean energy in Australia. They are currently the Administrator for the Approved Solar Retailer program which will be replaced by the NETCC program in February 2023
Industry and consumer protection experts
The Code Monitoring and Compliance Panel (the Panel) is comprised of industry and consumer representatives and is responsible for overseeing the monitoring of compliance and enforcement of the Code.
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Industry and consumer protection experts
The Panel will respond to matters referred to it by the Administrator and will be responsible for hearing appeals from Signatories or applicants to the NETCC relating to a decision by the Administrator. The Terms of Reference for the Code Monitoring and Compliance Panel can be found here.
Penelope Crossley
The Chair of the Panel is Associate Professor Penelope Crossley, an expert in the complex legal issues associated with the energy transition, including renewable energy and energy storage law, and electricity market governance. She has a PhD in international and comparative renewable energy law and runs the Energy Law Program at The University of Sydney Law School. Associate Professor Crossley is known for her sustained engagement with industry stakeholders, and for developing recommendations that have been directly adopted into law, international policy documents, and consumer guides.
Previously, Associate Professor Crossley worked as an international project finance lawyer, and as global in-house counsel for a major global renewable energy company. This commercial and practical legal experience informs her work, ensuring that she focuses on real-world problems and identifies innovative commercial solutions that simultaneously meet the needs of consumers and can be easily translated and applied.
Craig Memery
Craig Memery is an energy specialist and thought leader with more than 20 years’ experience in governance, regulatory, technical, research and policy settings in Australia’s energy sector. Since 2009, he has been representing Australian energy users, particularly households, through his work as a leading energy consumer advocate at Renew (formerly ATA), Energy Consumers Australia, and now the Justice and Equity Centre (JEC, formerly PIAC). He focuses on improving energy systems to promote the interests of all energy users, strengthening consumer protections for households, and developing frameworks that help guide effective, inclusive decision-making for the future of energy.
Craig has represented consumers and communities on dozens of boards, statutory committees, advisory panels and other groups, and currently sits on the NSW Energy and Water Ombudsman Board, the AEMC’s Reliability Panel, and AEMO’s Integrated System Plan Consumer Panel. Craig was previously the JEC representative on the NETCC Council.
Before moving into advocacy and research, Craig's work in the renewable energy industry included project and business management, technical and economic advice to Government, private and community sectors, teaching and training, and system design and engineering for projects ranging in size from household stand-alone power systems to transmission-connected wind farms.
Craig holds qualifications in Renewable Energy and Electrotechnology and is a graduate of the Australian Institute of Company Directors. He brings a collaborative approach to problem-solving, a commitment to evidence-based advice, and a practical understanding of systems, markets, and consumer needs as the energy sector evolves.
Alida Jansen van Vuuren
Alida has 15 years’ experience within energy networks in Australia and the UK and enjoys engaging with a wide range of stakeholders and embedding change into complex organisations and systems. At Ausgrid, Alida is leading the transformation of the business into a Distribution System Operator (DSO) to support the transition to a decentralised, decarbonised, and digitalised energy system. She is passionate about unlocking the most value for and from customer owned energy resources and developing new network services to support the transition to a dynamic net zero energy system.
Alida holds a Bachelor of Electrical Engineering from the University of South Australia and a Master of Science in Public Policy from University College London.
Patrick Greene
Patrick has 20 years’ experience in sales, product and commercial management roles and more than 12 years’ experience in the solar industry.
He is currently a Director at The Energy Project where he provides energy users and policy makers with advice on Distributed Energy Resource policy, procurement, project delivery and quality assurance.
Patrick is passionate about ensuring consumers are at the centre of our shift towards a distributed renewable grid and believes that the grid of the future will rely more heavily on consumer trust and confidence in DER. Patrick is a member of SA Power Networks Solar Industry Reference Group and has postgraduate qualifications in Energy Policy (UCL) and Climate Change Management (UniSA) and a Bachelor of Science from Macquarie University.
Hamilton Locke
The law firm Hamilton Locke have been appointed by the Administrator to help ensure deferred payment options offered by Approved Sellers meet the requirements of the NETCC.
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Hamilton Locke
To assist with assessing and monitoring compliance with the Payment and Finance requirements of the NETCC, the Administrator has appointed the law firm Hamilton Locke. Hamilton Locke are an international law firm advise clients across Australia and New Zealand, and have been recognised as Australia’s fastest growing law firm. They will assist in assessing applications from credit providers to have their deferred payment arrangements which are not regulated by the National Consumer Credit Protection Act (Cth)(2009) and National Credit Code approved by the Administrator, as per A7 of the NETCC Annexure.
