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Moving to an updated Code

An updated version of the NETCC will come into effect on 1 December 2026. Find out what’s changing and what this means for you.

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Get ready for 1 December 2026

The ACCC has authorised an updated version of the NETCC which strengthens protections for consumers when buying new energy tech and clarifies requirements for Approved Sellers. The updated Code will come into effect from 1 December 2026.

If you’re an Approved Seller or have applied to the NETCC, you’ll need to familiarise yourself with these changes and decide whether you agree to be bound by the updated Code. If you don’t want to be bound by the updated Code, you must opt out between 19 October and 2 November.

What’s changed?

We've updated the Code to strengthen benefits for consumers and make it easier for Approved Sellers to follow. Some key changes include:

  • Clarifying what counts as a false or misleading claim: The commitment not to make false or misleading claims extends to all statements, not just those made in advertising and promotions.
  • Additional quoting disclosures: Quotes for bespoke designs or initial contract deliverables must specify any applicable fees and the circumstances in which those fees are refundable.
  • Clearer refund and termination terms: Some types of non-refundable fees may be deducted from a refund owed to a customer.

These changes do not alter the fundamental nature of the Code. The core obligations of honesty, transparency and fairness still apply. But Approved Sellers may need to change some of their processes, so it’s important to understand what applies to your business by reviewing the updated Code below.
Download the updated NETCC

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All Approved Sellers will be given the opportunity to opt out of the updated Code between 19 October and 2 November (14 days).

Approved Sellers and applicants: What you need to do

Understand what the changes mean for your business

Download the updated NETCC

If you're happy to be bound by the updated Code

  • You don’t need to take any action during the opt-out window and will automatically continue as a Signatory to the updated Code.
  • Your business will be expected to comply with the updated Code from 1 December 2026, so implement any necessary changes to your business documents or processes by then.
  • You'll also be asked to formally agree to the updated Code as part of your annual renewal.

If you don't want to be bound by the updated Code:

  • You must opt out. An opt-out form will be shared with Approved Sellers from 19 October to 2 November 2026 (14 days).
  • If you opt out, you'll be resigned from the NETCC program on 30 November 2026 and must stop using the Approved Seller badge and any references to being a Signatory. You may be eligible for a pro-rata refund on your annual fee. Find out more about refunds here
  • You'll continue to be bound by the current Code until your resignation takes effect but won't be required to comply with the updated Code. If you don't complete the opt-out form in this window, you'll be taken to have agreed to the updated Code.

If you've already applied to join the NETCC

The same choice applies. If you decide you don't want to be bound by the updated Code, you must opt out.

If you submit a new application

You'll be asked to agree to be bound by the updated Code. You won't need to update your systems or processes until 1 December 2026.

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Support

If you have any questions about the transition, check our FAQs below or contact [email protected].

FAQs

Why is the Code being updated?

The changes to the Code were made following consultation with Approved Sellers, consumers and industry stakeholders in 2024. These updates are intended to improve the clarity and operation of the Code, making it simpler for Approved Sellers to comply with their existing obligations.

What happens if I don’t opt out by 2 November 2026?

You'll be automatically treated as a Signatory to the updated Code from 1 December 2026, and the Administrator will assess your conduct against the updated Code's requirements from that date onward.

I’m an Approved Seller opting out. Can I receive a refund?

If you’re a current Approved Seller and decide to opt out, you are entitled to a pro-rata refund for the months remaining on your 12-month approval.

How it’s calculated: The refund clock starts from the first day of the following month and runs through to your contract end date. The month that you decide to opt out will not count towards the refund, even if you leave on the first day of that month.

For example: If your annual fee is $1,200 ($100/month) and you exit partway through month 4, months 1–4 are treated as used. You'd be refunded for the 8 remaining months: $100 × 8 = $800.

To request a refund, please contact [email protected].

I’m an applicant opting out. Can I receive a refund?

If you applied to the NETCC prior to 24 September 2026 and decide to opt out, you are entitled to a refund for your application fee. To request a refund, please contact [email protected].

I have applied to the NETCC. Which version do I have to comply with?

The updated Code will come into effect on 1 December 2026. Any application received prior to this time will be reviewed against the current standards. If your application is approved, you will need to make any required changes before 1 December 2026.

Will the NETCC Sales and Installation Agreement be updated?

The NETCC Sales and Installation Agreement will be updated to comply with the updated Code. An updated version of the agreement will be made available shortly.