Name: NETCC
Price range: $

We will publish an updated Appeals Policy and Procedure on 1 April 2026. This will replace the existing Appeals Policy and Procedure and will include new information to guide Approved Sellers' requests for review of decisions made by the Administrator following an application review or compliance investigation.

Retailers can appeal against rejected applications and non-compliance determinations for three reasons:

the retailer believes the Administrator did not exercise reasonable discretion and acted unreasonably or in bad faith
the retailer believes they were denied natural justice; that decision-making was procedurally unfair or biased
the retailer has new evidence that was not available at the time of an original determination

All appeals must be lodged within 30 days of being notified by the Code Administrator of its decision

Appeals are handled by the Code Monitoring and Compliance Panel. All decisions by the Panel are binding.

Appealing against a denied application

If you have applied to become a New Energy Tech Approved Seller and the Administrator has denied your application, you can appeal the decision by filling out the form below and emailing it to [email protected]. All application appeals incur a non-refundable fee of $750 to be paid before the expiry of the 30-day appeal period.

Appealing against a compliance determination

If you are an Approved Seller and have been the subject of a compliance determination you can appeal the decision by filling out the form below and emailing it to [email protected]. There is no fee for doing so.

NETCC Appeals Form

Please note that there is no entitlement to appear in person before the Code Monitoring and Compliance Panel (the Panel) during an appeal and any decision of the Administrator stands until the outcome of the Panel's decision. Please refer to NETCC Appeals Policy for further information.

This is an application to the Panel to appeal the decision of the Administrator in relation to (please note that the below amounts are non-refundable)

An approved seller application or renewal - AUD $750 excl. GSTA deferred payment contract - AUD $750 excl. GSTA compliance outcome - No fee

The Administrator will address its correspondence relating to the submitted appeal to your business' nominated primary contact person. By proceeding with this form, you confirm that you are the nominated contact person of your business. Contact details for additional representatives can be provided below.

I confirm that I am the nominated contact person for the appeallant

Please contact the Administrator at [email protected] should you need to update the contact details for your business

DETAILS OF THE COMPANY OR ORGANISATION

ABN/ACN

Account ID

Business Name

Primary Contact Name

Continue with the given Primary Contact, But do let us know separately if you require to change the Primary Contact

Contact ID

APPEALANT'S REPRESENTATIVE

First Name

Last Name

Firm, Organisation or Company

Contact Number

Email Address

Postal Street

Postal City

Postal State

Postal Code

DECISION TO BE APPEALED

Case or Reference number

Date of Decision

Please provide a brief description of the finding you are appealing

REASONS TO APPEAL

Please select the reason for your appeal

The administrator did not exercise reasonable discretion.New evidence has been revealed that was not made available to the Administrator in the process of making the original determinationThe appellant was denied natural justice

Please provide further information relating to the answer selected above and the grounds for the your appeal

Please attach any additional documentation or evidence in support of you appeal. To assist the Panel, please ensure all documentation is clearly labelled and numbered.

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