From February 2023, consumers will be able to look for the Approved Seller badge when purchasing rooftop solar, battery storage, EV chargers and more.
Since 2017, peak industry and consumer bodies in the clean energy sector have been working together to ensure consumers are protected when purchasing solar PV, battery storage and more. This led to the creation of the New Energy Tech Consumer Code (NETCC) standards.
Find out more about the organisations behind the NETCC program.Who we are
The NETCC has been through a rigorous public consultation process and received authorisation for the Australian Competition and Consumer Commission (ACCC).View the ACCC announcement
Consumer protection standards throughout the customer journey
Sales & marketing
Honest, accurate, clear and fair sales practices. No pressure-selling.
Quotes & contracts
Clear, comprehensive quotes and contracts that meet your needs with no hidden costs.
Delivery & installation
Services delivered safely on time and with clear information on activation and use.
Warranties & support
Complaints dealt with promptly, issues fixed and warranties honoured.
In the meantime, if you are looking for a solar retailer committed to another ACCC authorised consumer protection code, visit the Clean Energy Council's Approved Solar Retailer search tool.Find an Approved Solar Retailer