There are hundreds of Approved Sellers across Australia. If the business you wish to complain about is not an Approved Seller there are still organisations below who may be able to help.
Have you tried to resolve your dispute with the retailer directly?
Many disputes can usually be resolved directly with them. If you haven’t approached them directly about your problem we recommend doing that first.
If the company has gone out of business you may still be able to contact their administrators via the Australian Securities and Investments Commission (ASIC) website, by phoning 1300 300 630 or contacting your local Office of Fair Trading.
If you are still having difficulty resolving a dispute, cannot contact the retailer or do not wish to contact them the organisations below may be able to help.
Complaints about electrical safety
If you are concerned about the safety or technical compliance of your solar system, you should contact the electrical authority in your state or territory:
If you have problems with an electricity retailer or distributor
If you have a complaint about your electricity retailer or electricity distributor, you can contact the Energy Ombudsman in your state or territory:
For example, the Energy Ombudsman may be able to help if your complaint is about:
If you have exhausted your options
Should you be unable to resolve your dispute to your satisfaction with assistance from either the NETCC or the Office of Fair Trading, you can take your complaint to the appropriate Small Claims Tribunal or Court in your state or territory.
You should seek independent legal advice about whether this option is available and suits your circumstances.