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Complaints Policy

Complaints help us ensure Approved Sellers comply with the NETCC and maintain the integrity of the program

We investigate complaints where Approved Sellers do not comply with the New Energy Tech Consumer Code and issue remedial actions or sanctions where appropriate. Suspensions and cancellations may occur after wilful, systemic and repetitive non-compliance.

Complaints Policy

The Complaints Policy establishes the general principles that guide the complaints handling process of the NETCC program.

View the NETCC Complaints Policy